Defect Triage
The lifecycle of a defect is very similar to an incident. Once a defect is logged in a defect management tool, QA originator assesses the nature of bug and assigns it to the corresponding developer for resolution based on limited knowledge or prior experience. The developer analyzes the defect and determines whether it can be resolved with the tools and expertise available within the team. If the defect cannot be resolved, the developer reassigns the defect to another developer from a different team. This goes on until the defect gets assigned to the right developer/development group these manual reassignments cause significant increase in :
- Defect turnaround time
- IT Development Cost
- SLA Breach
- Delivery Deadline
- Poor quality of the software
- Dissatisfied Customer
77%
Reassigned
3.5
Times
10 Hours
Efficiency Gain
Return on Investment (ROI)
ROI Note Defect - an in-depth study done based on data available on bugs originated during software development showed that average number of tossing per defect is 3.5 times. It also shows that the average time spent by developers between each defect reassignment is 4 hours. These two factors rapidly shoot up the cost of software development. iTRIAGE uses AI driven precise defect assignment algorithms to minimize both these factors. The ROI figure shown is an approximation of savings over one year calculated based on the reduction of these factors along with industry standard billing rate per hour.
